Bringing families back together

Our Reconnect service offers support and mediation to families in conflict, helping to improve communication, rebuild relationships, and give young people the skills they need to navigate difficult relationships in the future.


what we do

Family breakdown is the biggest cause of youth homelessness.

Many young people experience tensions at home, especially during key moments of transition or change. These challenges, if unresolved, can lead to young people leaving the family home before they’re ready, often without a safe place to go.

Reconnect supports young people to remain in or return to the family home. Where that’s not appropriate, we work with the young person to build the support networks that will be vital to moving on independently.


Portrait of Reconnect worker Bethany Owen
We listen without taking sides. We guide small, manageable conversations, help people feel heard, and support them to rebuild trust at their own pace. It’s not therapy. It’s not social work. It’s about connection, conversation, and care.
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How it works

Young people (aged 11-25) identified as being at risk of homelessness due to family conflict can be referred to Reconnect via their school, social services or another charity.   

The young person and their family are then invited to attend a series of one-to-one and joint sessions with an accredited mediator. These sessions provide a safe space to:  

  • share perspectives and concerns
  • improve communication and mutual understanding
  • explore practical ways to rebuild trust and strengthen relationships
  • agree how to move forward in the young person’s best interests.

By keeping families together and developing strong support systems, Reconnect prevents young people from ever having to experience the dangers of homelessness.


Young woman looking content and sitting at a table
We were just shouting, trying to be heard. But through Reconnect, we finally understood each other’s points of view.
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Are you worried about a young person facing family breakdown?

Reconnect can help rebuild family relationships and keep young people safe. Contact us today to discuss a referral or learn more about how we work.


Reconnect in 2024
families used reconnect
mediation sessions were provided
of young people stayed at home
built better relationships with their family
140 describes the number of young people who received Reconnect mediation services in 2024 families used reconnect
771 describes the number of mediation sessions provided in 2024 mediation sessions were provided
62% describes the percentage of young people who stayed at home after support from Reconnect of young people stayed at home
built better relationships with their family